Shipping

🌍 Shipping Policy

Our goal is to deliver your order safely and quickly. Please review the shipping details below before placing an order.

🚚 Shipping Methods

We offer two delivery methods for most countries:

1. Registered Air Mail

  • Handled by your local postal service once the package arrives in your country

  • More economical

  • Tracking becomes active after 5–10 business days (once the parcel reaches your country)

2. Expedited Shipping (DHL / FedEx)

  • Fastest and most secure option

  • Delivery to most countries in 4–9 business days

  • Delivery to most U.S. regions in 3–4 business days

  • PO Box addresses are not accepted

Tracking links:

If you need help with your shipment, email us at evelyn@neobeautyhair.com.

💰 Shipping Rates

Shipping fees are calculated at checkout.
Simply add your desired item(s) to the cart and the available shipping options and prices will be displayed automatically.

⏱ Estimated Delivery Time

Registered Air Mail

  • Most countries: 10–20 business days (2–4 weeks)

  • Brazil: 1–3 months (local customs/security delays)

Delivery time may be affected by:

  • Customs inspections

  • Peak seasons (e.g., Christmas)

  • Local postal service workload

  • Extreme weather

  • International security checks

Expedited Shipping

  • Most countries: 4–9 business days

  • Most U.S. areas: 3–4 business days

🧾 Import Duties & Taxes

  • Customs duties and import taxes are charged once the parcel arrives in your country

  • These fees must be paid by the recipient

  • We cannot estimate the exact cost, as customs policies vary by region

If a customer refuses to pay customs fees or fails to respond to the courier:

  • They are responsible for return shipping fees, customs charges, and handling fees

  • Any resulting loss will be borne by the customer

  • No refund will be issued in such cases

We cannot undervalue packages or mark orders as gifts.

📦 Returned / Bounced Back Packages

Packages may be returned due to:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Unclaimed parcels

If a package is returned to us:

  • It may take 1–3 months to arrive back

  • We will notify you when it is received

  • You may choose to reship (additional postage required)

If you prefer a refund instead of reshipping:

  • A 20% cancellation fee will apply

  • Shipping costs are non-refundable